PPI is fully committed to maintaining a world-class Operating System through the use of an internally developed Integrated Management System (IMS). The IMS is a cohesive system covering the requirements of the international standards. Our primary strategic approach is simple: Focus on the Customer, Standardize through a Process-Driven system, function in a Pro-Active manner and Drive Continuous Improvements throughout the Operation:
The following are the Key Elements of our Transition Plan.
Corporate
Support Management Local
Leadership
Talent (current work force & management)
Supplier Retention where feasible
Facilities & Operations Compliance
De-scope Supplier Agreements
Consolidate Supplier Agreements Increase
Self-Performance
PPI system is designed around a problem-solving and continual improvement model knows as “P, D, C, A”, or Plan, Do, Check, Act. PPI model is integrated into the flow of each process and activity to drive continual improvement, ensuring that the necessary follow-up and feedback is filtered throughout the life cycle of each process. To provide quality services, satisfy customer needs, promote environmental responsibility, and maintain the health and welfare of all employees.
Design or revise process compartments to improve results
Implement plan and measure its performance
Review measurements and analyze results
Decide on changes to improve process: corrective, preservative or breakthrough
This is achieved through:
The delivery of maintenance services is supported by our computer-aided facilities management (CAFM) and CMMS softwares and our 24x7 help desk. which tracks, manages, allocates and monitors all maintenance jobs. Supported by the CAFM app on engineers’ hand-hold devices, it’s a fast. convenient and efficient way to ensure work is allocated to the right people quickly and effectively, optimizing the available workforce.
Applying this smart technology is essential in helping organization to meet the challenges of managing large buildings and workforces, while remaining competitive ¡n a fast-changing world.
PPI service call desk operatives provide our clients with a 24/7 comprehensive job logging service, which is a very important and central part of our over-all response maintenance service and is the first point of contact for our many clients who wish to transfer a work request.
Once these requests are received and given a unique Ticket number they are forwarded without delay to the relevant technician or account manager who deals with the issue efficiently.
